How to Order
You can order any item by email
or phone, and a limited number of items online using a secure website. I prefer to consult with customers about instruments and do not offer them for direct order on the website.
To contact me, email firstname.lastname@example.org
or phone 905-727-5553. I check my e-mail on an ongoing basis by computer or my handheld device each day no matter where I am in the world, so email is by far the best way to reach me.
I currently accept Visa, Mastercard and PayPal, as well as cash, cheques and money orders in Canadian dollars. I am happy to wait for cheques or money orders to reach me, but I’m afraid I cannot ship items until payment is received.
All prices are in Canadian dollars. If you live outside of Canada, you are charged Canadian dollars and the total is converted to your local currency by your credit card company. The invoice shows the Canadian amount, and your credit card statement shows the amount in your currency. You can check this amount against other currencies using this site, which is usually within 3-4 percent or so of being right: http://www.xe.com
Payment in full is due at the time your order is shipped. Special order bagpipes require a deposit at the time the order is placed.
Canadian residents must add appropriate HST or GST. US and International customers are not subject to any Canadian taxes. Countries other than the US may be responsible for duty or sales taxes when items reach your country.
I ship almost all items by Canada Post. More expensive or delicate items go by Canada Post ExpressPost. I find this method to be the fastest, most reliable, and most economical shipping method. I believe the Canadian and U.S. postal services do great work and have a bad rap they do not deserve.
I process orders as promptly as possible, and they are shipped as soon as the instrument has been thoroughly checked, reeded, tested and tuned.
Most sets of pipes are custom ordered and require a brief waiting time. I will inform you of the approximate waiting time when you order.
I can ship by courier if asked, but this requires that I drop everything and make a special trip to the courier depot, so these costs are factored into the shipping cost.
Returns and Guarantee
I want you to be happy with your purchase. If you are not satisfied, please email or call me to discuss the situation. I generally accept returns within 30 days for a full refund (less shipping costs), as long as the items are still in new condition and are returned in the original product packaging.
New Bagpipes and chanters are guaranteed for 2 years after the time of purchase against cracking resulting from normal usage and care. Returned items will be assessed upon return. Vintage bagpipes cannot be guaranteed against cracking, but if it does occur (rarely) I will consult on repairs and who should do them.
Please contact me before returning items in case special instructions are required. Packages coming into Canada need to be marked as “product being returned for refund” or I'll be charged taxes and sometimes duty to take your item back. Packages requiring duty when they arrive because they have not been correctly labeled will not be accepted.
Duty for International Customers
Many US customers are concerned about taxes and duty. All items made in North America ship tax and duty free to US customers as a result of the North American Free Trade Agreement.
None of the personal information you provide as you purchase credits on this site will be provided to any third party or made public in any way without your permission. If you have any concerns about privacy of your information or charges to your credit card, please email.